Terms & Conditions

Last updated: October 7, 2026

These terms apply to your use of this website and to enquiries about services from Gati Relocation Cargo Service. By using the website, you agree to these terms. A service booking may also be subject to a separate quotation, inventory, or written booking confirmation.

Website information and enquiries

Information on this website is general service information and is not a confirmed offer or booking. Submitting an enquiry does not by itself reserve a date or require either party to proceed. Please provide accurate contact details and moving information so we can respond appropriately.

Quotes and service arrangements

Any estimate is based on the information available when it is prepared. The final scope, price, schedule, included services and payment arrangements should be confirmed in writing before a move begins. Changes to the inventory, locations, access conditions, requested services or schedule may affect the quote or arrangements.

Service dates and delivery estimates are subject to confirmation and circumstances such as route, access, weather, traffic, transport availability and other events outside our reasonable control. We will communicate material changes when practicable.

Your responsibilities

• Provide complete and accurate details about the goods, locations, access and any special handling needs.
• Secure personal documents, valuables and items that you intend to carry yourself, and tell us about fragile or unusually heavy goods.
• Ensure we can access the pickup and delivery locations at the agreed time, and obtain any permissions or building access approvals that are your responsibility.
• Do not request transport of items that are unlawful or unsafe to handle.

Payments, cancellations and claims

Payment terms, any applicable cancellation or rescheduling arrangements, and the process for reporting loss or damage will be set out in the relevant written quotation or booking confirmation. Please review those details before confirming a service and contact us promptly if you have a concern.

Liability

Nothing in these terms excludes or limits a responsibility that cannot lawfully be excluded or limited. Any service-specific responsibility, coverage or limitation will be governed by the written booking terms and applicable law.

Website use and external links

You may use this website for lawful purposes. You must not interfere with its operation, attempt unauthorized access, or misuse its forms or content. External links are provided for convenience; we are not responsible for the content or practices of third-party websites.

Changes and contact

We may update these terms by publishing a revised version on this page. Questions about a quotation, booking or these terms can be sent through our Contact page.